akbet Privacy Policy

1. Introduction

akbet ("akbet," "we," "us," or "our") is committed to protecting the privacy and personal data of all players and visitors who use the akbet Platform at akbet.bid. This Privacy Policy ("Policy") describes how we collect, use, disclose, and safeguard your personal information in connection with your use of the akbet website, mobile-optimized pages, and related services (collectively, the "Platform").

This Policy is prepared in compliance with the Republic Act No. 10173, also known as the Data Privacy Act of 2012 of the Philippines ("DPA"), its Implementing Rules and Regulations, and the guidelines issued by the National Privacy Commission ("NPC"). akbet also operates under the regulatory framework of the Philippine Amusement and Gaming Corporation (PAGCOR), which imposes additional data handling obligations on licensed operators.

By registering an account on akbet or continuing to use the Platform, you acknowledge that you have read and understood this Privacy Policy and consent to the collection and processing of your personal data as described herein. If you do not agree with this Policy, please discontinue use of the Platform immediately.

2. Personal Data We Collect

akbet collects personal data from you in the following categories, depending on how you interact with the Platform:

2.1 Registration and Account Data

• Full legal name as it appears on your government-issued ID
• Date of birth (to verify you are 21 years of age or older)
• Philippine mobile number and email address
• Username and encrypted password
• Residential address in the Philippines

2.2 Identity Verification (KYC) Data

• Copies of government-issued Philippine identification documents (e.g., PhilSys ID, passport, driver's license, UMID, SSS ID, voter's ID)
• Proof of address documents (e.g., utility bills, bank statements)
• Selfie or live photo for identity verification purposes
• Source of funds documentation where required by PAGCOR anti-money laundering regulations

2.3 Financial and Transaction Data

• GCash mobile number, PayMaya account details, bank account details (BPI, BDO, Metrobank), or card details used for deposits and withdrawals
• Transaction history, including deposit amounts, withdrawal amounts, dates, and payment method references
• Wallet balance and bonus balance information

2.4 Gameplay and Activity Data

• Game history, including games played, wagers placed, outcomes, and session durations
• Responsible gaming settings you have configured (deposit limits, session reminders, self-exclusion status)
• Customer support interactions, including chat transcripts and email correspondence

2.5 Technical and Device Data

• IP address and approximate geolocation (to verify you are accessing from the Philippines)
• Device type, operating system, browser type and version
• Cookie identifiers and session tokens (see Section 6)
• Pages visited, time spent on pages, and clickstream data

3. How We Use Your Personal Data

akbet uses the personal data we collect for the following purposes:

• Account Management: To create, maintain, and manage your akbet account, including processing your registration, verifying your identity, and enabling you to log in securely.
• Transaction Processing: To process deposits and withdrawals via GCash, PayMaya, BPI, BDO, Metrobank, and other supported payment methods, and to maintain accurate financial records.
• Regulatory Compliance: To comply with PAGCOR licensing requirements, the Anti-Money Laundering Act (AMLA) of the Philippines, the Data Privacy Act of 2012, and other applicable Philippine laws and regulations. This includes conducting KYC verification and reporting suspicious transactions to the Anti-Money Laundering Council (AMLC) where required.
• Responsible Gaming: To monitor gameplay patterns for signs of problem gambling, enforce responsible gaming tools you have set (such as deposit limits and self-exclusion), and comply with PAGCOR's responsible gaming requirements.
• Customer Support: To respond to your inquiries, resolve disputes, and provide technical assistance through our 24/7 live chat and email support channels.
• Platform Security and Fraud Prevention: To detect, investigate, and prevent fraudulent activity, unauthorized account access, money laundering, and other prohibited conduct on the Platform.
• Platform Improvement: To analyze usage patterns, conduct internal research, and improve the features, performance, and user experience of the akbet Platform.
• Marketing Communications: To send you promotional offers, bonus notifications, and news about akbet, where you have consented to receive such communications. You may opt out at any time by contacting support or updating your account preferences.

4. Legal Basis for Processing

Under the Data Privacy Act of 2012, akbet processes your personal data on the following legal bases:

• Contractual Necessity: Processing is necessary to perform our contract with you (the akbet Terms and Conditions), including operating your account and processing transactions.
• Legal Obligation: Processing is required to comply with PAGCOR regulations, AMLA obligations, NPC guidelines, and other applicable Philippine laws.
• Legitimate Interests: Processing is necessary for akbet's legitimate interests in preventing fraud, ensuring platform security, and improving our services, provided these interests are not overridden by your rights.
• Consent: For marketing communications and certain non-essential cookies, we rely on your explicit consent, which you may withdraw at any time.

5. Data Sharing and Disclosure

akbet does not sell, rent, or trade your personal data to third parties for their own marketing purposes. We may share your personal data with the following categories of recipients, strictly as necessary:

• Payment Processors: GCash (GXI), PayMaya (Voyager Innovations), BPI, BDO, Metrobank, and other payment service providers, to process your deposits and withdrawals.
• KYC and Identity Verification Providers: Third-party identity verification services engaged by akbet to conduct KYC checks in compliance with PAGCOR and AMLA requirements.
• Game Software Providers: Licensed game providers whose software powers the games available on the akbet Platform. These providers may receive limited gameplay data necessary to operate their games.
• Regulatory Authorities: PAGCOR, the Anti-Money Laundering Council (AMLC), the National Privacy Commission (NPC), and other Philippine government authorities, where disclosure is required by law or regulation.
• Law Enforcement: Philippine law enforcement agencies, where disclosure is required by a valid court order, subpoena, or other legal process.
• IT and Security Service Providers: Cloud hosting, cybersecurity, and fraud detection service providers engaged by akbet to operate and secure the Platform. All such providers are bound by data processing agreements consistent with the DPA.

All third parties with whom akbet shares personal data are required to handle such data in accordance with the Data Privacy Act of 2012 and applicable PAGCOR regulations.

6. Cookies and Tracking Technologies

akbet uses cookies and similar tracking technologies to operate and improve the Platform. Cookies are small text files stored on your device when you visit the akbet website. We use the following types of cookies:

• Strictly Necessary Cookies: Required for the Platform to function, including session management, login authentication, and security features. These cannot be disabled.
• Functional Cookies: Remember your preferences, such as language settings and responsible gaming configurations.
• Analytics Cookies: Collect anonymized data about how players use the Platform to help us improve performance and user experience. Used with your consent.
• Marketing Cookies: Used to deliver relevant promotional content to you. Used only with your explicit consent.

You can manage your cookie preferences through your browser settings. Note that disabling strictly necessary cookies may affect the functionality of the akbet Platform.

7. Data Retention

akbet retains your personal data for as long as your account is active and for a period thereafter as required by applicable law. Specifically:

• Account and KYC data is retained for a minimum of five (5) years after account closure, as required by PAGCOR regulations and the Anti-Money Laundering Act.
• Transaction records are retained for a minimum of five (5) years in compliance with AMLA and PAGCOR requirements.
• Customer support records are retained for three (3) years after the resolution of the relevant inquiry.
• Marketing consent records are retained until you withdraw your consent and for a reasonable period thereafter to demonstrate compliance.

After the applicable retention period, your personal data will be securely deleted or anonymized in accordance with akbet's data disposal procedures.

8. Your Privacy Rights

Under the Data Privacy Act of 2012, you have the following rights with respect to your personal data held by akbet:

• Right to be Informed: The right to know what personal data akbet collects about you and how it is used.
• Right to Access: The right to request a copy of the personal data akbet holds about you.
• Right to Rectification: The right to request correction of inaccurate or incomplete personal data.
• Right to Erasure: The right to request deletion of your personal data, subject to akbet's legal retention obligations under PAGCOR regulations and the AMLA.
• Right to Object: The right to object to the processing of your personal data for direct marketing purposes.
• Right to Data Portability: The right to receive your personal data in a structured, commonly used format.
• Right to Lodge a Complaint: The right to file a complaint with the National Privacy Commission (NPC) if you believe your data privacy rights have been violated.

To exercise any of these rights, please contact the akbet Data Privacy Officer at the contact details provided in Section 13 of this Policy. akbet will respond to all verified requests within thirty (30) days, as required by the DPA.

9. Data Security

akbet implements appropriate technical and organizational security measures to protect your personal data against unauthorized access, disclosure, alteration, or destruction. These measures include:

• 256-bit SSL/TLS encryption for all data transmitted between your device and the akbet Platform
• Encryption of sensitive data at rest, including financial information and identity documents
• Multi-factor authentication options for player accounts
• Regular security audits and penetration testing of the Platform
• Strict access controls limiting employee access to personal data on a need-to-know basis
• Incident response procedures for detecting and responding to data breaches in accordance with NPC notification requirements

In the event of a personal data breach that is likely to result in a risk to your rights and freedoms, akbet will notify the National Privacy Commission and affected players within seventy-two (72) hours of becoming aware of the breach, as required by the DPA.

10. Children's Privacy

The akbet Platform is strictly intended for players who are 21 years of age or older, as required by Philippine gambling laws enforced by PAGCOR. akbet does not knowingly collect personal data from individuals under the age of 21. If we become aware that personal data has been collected from a person under 21, we will immediately suspend the associated account, delete the data, and report the matter to PAGCOR as required. If you believe a minor has registered on the akbet Platform, please contact our support team immediately.

11. Third-Party Links

The akbet Platform may contain links to third-party websites or services, such as payment provider portals. akbet is not responsible for the privacy practices of these third-party sites. We encourage you to review the privacy policies of any third-party sites you visit. This Privacy Policy applies solely to the akbet Platform at akbet.bid.

12. Changes to This Privacy Policy

akbet reserves the right to update or amend this Privacy Policy at any time to reflect changes in our data practices, applicable law, or PAGCOR regulatory requirements. When material changes are made, akbet will notify registered players via email or in-platform notification at least seven (7) days before the changes take effect. The "Last Updated" date at the top of this Policy will be revised accordingly. Your continued use of the Platform after the effective date of any amendment constitutes your acceptance of the revised Policy.

13. Contact Us

If you have any questions, concerns, or requests regarding this Privacy Policy or the handling of your personal data by akbet, please contact our Data Privacy Officer:

You also have the right to lodge a complaint with the National Privacy Commission of the Philippines if you believe your data privacy rights have been violated.